Policies
No Show
A no-show is when a client misses a scheduled appointment without any communication. A 50% surcharge, based on the missed appointment's price, will be added to the client's next booked appointment.
Late Arrival
If a client arrives more than 10 minutes late, we'll do our best to accommodate them with a service appropriate for the time remaining. If no appropriate service fits the time available, the client may be asked to reschedule. Communicating ahead of time helps us plan the right service for your arrival.
Cancellation
Cancellations made less than 3 hours before the scheduled appointment may incur a 50% surcharge, based on the appointment's price, which will be added to the client's next booked appointment. Cancellations made with more than 3 hours' notice will not incur a fee.
Guidelines
We ask that all guests be respectful of one another and our staff — we want everyone to feel comfortable here.
Please arrive with clean, washed hair for your appointment. If a guest arrives with unwashed or product-heavy hair, we may ask to shampoo before service — a $10 fee will be added to cover the extra time.
If you're bringing a child along to your appointment, we ask that they stay supervised throughout the visit.
We kindly ask that phone calls be kept to a minimum while in the chair — we want to give you our full attention.
For everyone's safety, we reserve the right to decline or reschedule service for clients who appear visibly impaired.
HEALTH & SAFETY
Clients experiencing illness or a contagious condition are asked to reschedule their appointment. Rescheduling for health and safety reasons will not incur a fee.
LIABILITY INFORMATION
Refresh Barber Studio and its staff are committed to providing a safe and professional environment. By booking an appointment, clients acknowledge that grooming services involve the use of sharp instruments and chemical products. While we maintain the highest standards of sanitation and technical skill, the studio is not liable for minor skin irritations, nicks, or reactions to products not previously disclosed by the client during consultation.
Parents or guardians of minors are required to remain present during services and assume full responsibility for the minor's behavior and safety within the studio.
Clients are responsible for their personal belongings while on the studio premises. Refresh Barber Studio assumes no responsibility for lost, stolen, or damaged personal property.
Precision grooming requires absolute focus. We ask that all clients cooperate to help maintain a safe environment for everyone.